Meet Carl.

Carl is a design student getting ready to graduate. But first, he has to produce a book explaining his design work and deliver a ten-minute presentation.

While Carl is a talented designer, public speaking makes him queasy and he doesn't consider himself much of a writer. He has drawers and boxes full of notes, scribbles, sketches, magazine clippings, quotes, and prototypes.

Carl has the pieces he needs to make his book and presentation come to life. He also has a momentum-killing fear of the mess he's facing.

To help Carl identify his mess, we could start by asking questions about its edges and depths:



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