Definition: A precise way of classifying things.
Also referenced as: Exactly (adverb) Exactness (noun) Exactitude (noun)
The word exact was used 11 times across 7 pages
User is another word for a person. But when we use that word to describe someone else, we're likely implying that they're using the thing we're making. It could be a website, a product or service, a grocery store, a museum exhibit, or anything else people interact with.
We're full of contradictions. We're known to exhibit strange behaviors. From how we use mobile phones to how we traverse grocery stores, none of us are exactly the same. We don't know why we do what we do. We don't really know why we like what we like, but we do know it when we see it. We're fickle.
A quadrant diagram illustrates how things compare to one another. You can create one based on exact data (e.g., price of a slice, thickness of pizza-crust) or ambiguous data (e.g., fancy or casual, quality of service, or tastiness).
From the previous example:
Postal codes are what we call an exact classification. We can generally rely on the codes to hold steady. If the postal code is 10012, the building is in Manhattan. There's nothing to argue about. It just is.
Movie genres like Comedy and Drama may seem exact. But if you put three movie reviewers in a room and ask them to classify a dark comedy into one of those two genres, they may challenge each other.
For example, in editing this book, Nicole suggested I use the term "Postal code" instead of "Zip code" in the example above. Both would have expressed the point, but one is more exact for our context, which includes readers outside of the United States.
For example, what if I had organized the lexicon in the back of this book by chapter, instead of alphabetically? This might be an interesting way of arranging things, but it would need to be explained, so you could find a term.
Because there are many words for the same thing, exact classifications can slow us down. For example, I recently tried to buy some zucchini at a grocery store. But it wasn't until the clerk in training found the code for "Squash, Green" that she could ring me up.
If you owned an online grocery service, would you dare to only list tomatoes as fruit?
But what if I told you that squash, olives, cucumbers, avocados, eggplant, peppers, and okra are also fruits that are commonly mistaken as vegetables?
Because your structure may change a hundred times before you finish making it, you can save time and frustration by thinking with boxes and arrows before making real changes. Boxes and arrows are easier to move around than the other materials we work with, so start there.