Definition: As an object: The way we arrange the parts of something to make it more understandable as a whole. As a practice: The act of deciding which order the pieces of a whole should be arranged in order to communicate the meaning that is intended to users.
Also referenced as:
The word information architecture was used 16 times across 11 pages
Here are some examples of Information architecture:
Over your lifetime, you'll make, use, maintain, consume, deliver, retrieve, receive, give, consider, develop, learn, and forget many things.
Things come in all sorts, shapes, and sizes.
The things you're making sense of may be analog or digital; used once or for a lifetime; made by hand or manufactured by machines.
I could have written a book about information architecture for websites or mobile applications or whatever else is trendy. Instead, I decided to focus on ways people could wrangle any mess, regardless of what it's made of.
Practicing information architecture means exhibiting the courage to push past the edges of your current reality. It means asking questions that inspire change. It takes honesty and confidence in other people.
Sometimes, we have to move forward knowing that other people tried to make sense of this mess and failed. We may need to shine the light brighter or longer than they did. Perhaps now is a better time. We may know the outcomes of their fate, but we don't know our own yet. We can't until we try.
What if turning on the light reveals that the room is full of scary trolls? What if the light reveals the room is actually empty? Worse yet, what if turning on the light makes us realize we've been living in darkness?
When you see the world through the eyes of other people, you can spot weaknesses and opportunities for improvement. Don't hide from other stakeholders or wait until the end of the project to talk to users.
Information architecture is like the frame and foundation of a building. It's not a building by itself, but you can't add the frame and foundation after the building is up. They're critical parts of the building that affect the whole of it. Buildings without frames do not exist.
Imagine trying to open a fancy restaurant in an old Pizza Hut. The shape of its former self persists in the structure. The mid-nineties nostalgia for that brand is in its bones. Paint the roof; change the signage; blow out the inside; it doesn't matter. The building insists, "I used to be a Pizza Hut."
(Now type "used to be Pizza Hut" into Google's image search and enjoy the laugh riot!)
If you find yourself needing to promote this practice, here are some ways you can talk about it:
You: "Wow, we have lots of information floating around about this, huh?"
Them: "It's a bit unruly, isn't it?"
You: "Yeah, I think I can help though. I recently learned about the practice of information architecture. Have you heard of it?"
Them: "Never heard of it. What is it?"
Them: "Is it hard? Do we need an expert?"
No one comments on the plumbing or electricity of a building unless the toilet is clogged or the lights aren't working. Then all of a sudden, pipes and wires are a hot topic of conversation.
Similarly, people don't compliment or even critique information architecture unless it's broken.
The "information architecture part" is almost invisible when separated from how something looks and how it's made. For example, we can't evaluate the quality of the structure of this eBook without considering how it was written, edited, designed, illustrated, typeset, marketed and delivered.
If you practice information architecture for the glory, get ready to be disappointed.
But if you practice it for the clarity it can bring, get ready for some seriously interesting work.
Abby Covert is an information architect. After ten years of practicing information architecture for clients, Abby worried that too few people knew how to practice it themselves. She decided that the best way to help would be to teach this important practice.
As she wrote the first draft, she identified a mess of inconsistencies in the language and concepts inherent in teaching an emerging practice. At the end of the semester, she had a textbook for art school students, but she didn't have the book that she intended to write for everybody. She had gone in the wrong direction to achieve a short-term goal.
She hopes that it makes sense.