by Abby Covert
Table of Contents
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About this book
Chapter 1: Identify the Mess
Messes are made of information and people.
It's hard to shine a light on the messes we face.
Information architecture is all around you.
Things may change; the messes stay the same.
People architect information.
Knowledge is complex.
Information is not data or content.
Information is architected to serve different needs.
Users are complex.
Stakeholders are complex.
To do is to know.
It's your turn.
Draw your mess.
Chapter 2: State your Intent
Intent is language.
Good is in the eye of the beholder.
Looking good versus
Meaning can get lost in translation.
are deeply interrelated.
Language is the material of intent.
State your intent.
Choose your words.
Chapter 3: Face Reality
By facing reality, we can find solutions.
Reality involves many players.
Reality involves many factors.
Reality happens across channels and contexts.
Reality has many intersections.
Reality doesn't always fit existing patterns.
Objects let us have deeper conversations about reality.
Start with scope and scale.
Architecture before design.
Keep it tidy.
Expand your toolbox.
1. Block Diagram
2. Flow Diagram
3. Gantt Chart
4. Quadrant Diagram
5. Venn Diagram
6. Swim Lane Diagram
7. Hierarchy Diagram
8. Mind Map
10. Journey Map
Face your reality.
Diagram your reality.
Chapter 4: Choose a Direction
We work at different levels.
These levels deeply affect one another.
We make places.
There are spaces between the places we make.
Reduce linguistic insecurity.
Your ontology already exists.
, not for.
Create a list of words you say.
Create a list of words you
Words I don't say in this eBook.
Define terms for outsiders.
Understand the past.
Think about nouns and verbs.
Think about relationships between nouns and verbs.
Watch out for options and opinions.
Opinions are like...
Admit where you are.
Control your vocabulary.
Choose a direction.
Chapter 5: Measure the Distance
There's distance between reality and your intent.
Goals are our lens on the world.
Progress is as important to measure as success.
Indicators help us measure progress.
Use worksheets to mine data from people.
Baselines help us stay in touch with reality.
Flags tell us if we're headed in the right direction.
Measurements have rhythm.
Fuzzy is normal.
Set your goals.
Measure the distance.
Chapter 6: Play with Structure
There are many ways to structure things.
Taxonomy is how we arrange things.
We combine taxonomies to create unique forms.
Sorting is easier than deciding how to sort.
Classification can be exact or ambiguous.
Ambiguity costs clarity; exactitude costs flexibility.
Ambiguity hides in simplicity.
Facets are the lenses we use to classify.
Humans are complex.
The way you organize things says a lot about you.
Taxonomies can be hierarchical or heterarchical.
Taxonomies can be sequential.
Hypertexts bridge taxonomies.
Most things need a mix of taxonomic approaches.
Play with Structure
Learn these patterns.
Chapter 7: Prepare to Adjust
Adjustments are a part of reality.
The sum is greater than its parts.
It's easy to reach agreement alone.
discuss it until it's clear.
If it isn't under the floorboards, it's a façade.
We serve many masters.
Make room for information architecture.
"Hey, nice IA!" — said no one, ever.
Be the filter, not the grounds.
This is hard.
It's far more
Make sense yet?
Abby the IA
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