How to Make Sense of Any Mess by Abby Covert

Chapter 5: Measure the Distance | Page 114

Use worksheets to mine data from people.

Once you have a list of indicators to guide you, think about where the data could come from.

A worksheet can help you capture important details that only exist in people’s heads or personal records.

You can fill out a worksheet in a meeting or distribute copies of it and collect them after people have time to answer your questions. To choose the best way to gather the data, keep these considerations in mind:

• Time: How much are you asking for, and how long might it take?
• Access: How many sources are your respondents using to find answers? Who else might they need to contact?
• Bias: Are they applying their own thoughts and preferences, or delivering data?

If your users or stakeholders need a significant amount of time, access, or thought to answer your questions, let them get back to you instead of trying to get through the worksheet together.

Chapter 6: Play with Structure | Page 127

We combine taxonomies to create unique forms.

Taxonomies shape our experience at every level. We use taxonomies to make sense of everything from systems to objects. It often takes multiple taxonomic approaches to make sense of a single form.

A Form is the visual shape or configuration something takes. The form is what users actually experience.

Even a simple form like this book uses several taxonomies to help you read through the content, understand it, and use it.

A few taxonomies in this book:

• Table of contents
• Chapter sequence
• Page numbers
• Headlines that accompany brief expansions on an individual lesson
• An Indexed lexicon
• Links to worksheets