Face your reality.
Everything is easier with a map. Let me guide you through making a map for your own mess.
On the following page is another favorite diagram of mine, the matrix diagram.
The power of a matrix diagram is that you can make the boxes collect whatever you want. Each box becomes a task to fulfill or a question to answer, whether you’re alone or in a group.
Matrix diagrams are especially useful when you’re facilitating a discussion, because they’re easy to create and they keep themselves on track. An empty box means you’re not done yet.
After making a simple matrix of users, contexts, players, and channels, you’ll have a guide to understanding the mess. By admitting your hopes and fears, you’re uncovering the limits you’re working within.
This matrix should also help you understand the other diagrams and objects you need to make, along with who will use and benefit from them.